Support Requests

1. To fill out a support request, head to the customer portal support page and select the headset icon (shown in image below) and sign in

   • If you have not previously made an account on the online portal—select “create account” and use the email that you had used when signing up for your account in the facility

2. Select the “NEW REQUEST” button

3. Select the support request type from the list and proceed to fill it out.
   
   Our member services team will get to the request within a week. Sign back in and check out your support request to see the correspondence.

PLEASE BE AWARE THAT ALL MEMBER SERVICES REQUESTS MUST BE SUBMITTED 24 hours BEFORE THE BILLING DATE (THE 1ST OF EACH MONTH) IN ORDER TO BE PROCESSED.